Delivery Information

DELIVERY OPTIONS

We are a proud Queensland company and can deliver all of our stock to anywhere in Australia free of charge.

We do not ship outside of Australia at this time.

RECEIVING YOUR GOODS

Damage to goods or packaging

Check your consignment upon arrival for correctness, quality and any signs of package abuse. Please note that if the outside of the package or parcel looks damaged, sign for receipt, but state ‘damaged’ on the delivery paperwork as an added safeguard. Alternatively, refuse the goods stating ‘damaged’ on the carriers paperwork.

This is necessary due to the short period of time within which we have to claim against national carriers for damage in transit. Your co-operation is in the very best interests of all. Remember, once you sign for the goods, it is a binding legal agreement that the goods have been received in good condition. We have no recourse to the transport company for damages once the goods have been signed for.

In the event of goods damaged in transit, Designer Allboards will arrange a rapid replacement for the damaged item/s. However, we will request from you a Damage Assessment form. You will be asked if you wish to keep the damaged goods (if minor damage) at a discount, or to return the goods. We may also request an emailed image from you to verify. Please be aware, we will not enter into any claim for damages once the goods have been moved or on-forwarded from you.

Large boards / Glassboard

Our Workplace Health & Safety (WHS) rules state we must provide a safe workspace for delivery & installation. Therefore with large boards it is at our discretion whether to provide a ‘2 man delivery’. A large standard board can be defined as being more than 2000 x 1200mm and a large glassboard more than 1800 x 1200mm. If so, delivery charges will be quoted to you.

Postage

For small items such as lettering and whiteboard accessories we may choose to send via Express Post. We do not send orders via ‘’standard’ post due to no tracking on this method.